Right of return

In accordance with articles 52 and following of the Consumers’ Code (as amended by Legislative Decree no. 21 of 21 February 2014), if the Customer is a consumer (that is, an individual acting for purposes unconnected to any business, commercial, craft or professional activity which he may carry on, or who does not inform Seidi DE Srl of his VAT number on the order form while making the purchase), he has the right to withdraw from the purchase contract for any reason, without the need to give an explanation and without any penalty, within 14 days of receiving the purchased product.

To exercise this right, the Customer must send Seido DE Srl explicit written notice to this effect, within 14 working days of receiving the goods: for this purpose he may use the standard withdrawal form set out at the end of this Article. This notice must be sent:

  • by registered letter with proof of receipt, addressed to: Seido DE Srl, via Ghebo 15, 35017 (Piombino Dese); or
  • by fax, to +39 049 9368896; or
  • by email to orders@victoriefaber.com,

in each case, within the period of 14 days referred to above. On receiving this withdrawal notice, the customer service department of Seido DE Srl will promptly give the Customer instructions on how to return the goods. The consumer must then return the Product(s) or deliver them to the seller or a third party authorised by the seller to receive them, without undue delay and in any case within 14 days of the date on which he notified the Seller of his wish to withdraw from the contract.

The direct costs of delivery connected with the return of the Product shall be borne by the Customer.

The purchased Product must be returned in full and in its original state, with all accessories and any spare parts, in its original packaging, complete in all parts (including packing materials and any documents etc.).

The Customer may handle the Product to verify its nature, specifications and working, but is liable for any loss in value of the Product arising from any handling other than that necessary for this purpose.

If the Customer withdraws from this contract, he shall be reimbursed for all payments made to the Seller, including delivery costs (excluding any additional costs arising from the Customer’s choice of a method of delivery other than the cheapest standard method offered by Seido DE Srl). This payment shall be made as soon as the Product is redelivered. Any such reimbursement shall be made by the same means of payment as was used for the original transaction, unless otherwise expressly agreed by the Customer; in any event the Customer must not incur any cost as a result of this reimbursement.

If the goods are damaged in transit, Seido DE Srl shall notify the Customer of the occurrence no later than the fifth working day after receiving the goods in its warehouses, so as to allow the Customer promptly to make a formal complaint against the carrier and to obtain reimbursement for the value of the goods (if insured). In this event, the product will be made available to the Customer to enable him to obtain compensation for it, and the request for withdrawal from the contract shall be cancelled. Seido DE Srl accepts no liability for damage, loss or theft of goods returned by uninsured means of delivery; upon arrival at the warehouse, the product shall be examined to assess any loss or damage not caused in transit.

Specimen withdrawal form pursuant to Consumers’ Code article 49, subsection 1, para h)

(please complete and return this form only if you wish to withdraw from this contract)

Address for delivery

(The address of the warehouse for return of the goods will be notified by the Customer Service department of Victoriae Faber upon receipt of the application for return of the goods.)

I hereby give notice that I wish to withdraw from the contract of sale of the following goods/services:

list of goods/services

Order number

Ordered on

Name of Customer

Address of Customer

Signature of Customer

Date

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Please note that, under article 59 of the Consumers’ Code, there is no right to withdraw from the contract in the following cases:

  1.         the supply of goods which are made to measure or clearly personalised;
  2.         the supply of goods liable to rapid perishing or deterioration (for example most food and cosmetic products;
  3.         the supply of sealed goods which are not suitable for return for reasons of hygiene or reasons connected with the protection of health and which have been opened following delivery (for example, this is true of all food products) .
  4.         the supply of sealed audio or video recordings or IT software which has been opened following delivery;
  5.         the supply of digital content by non-material means, if execution of the program was started with the express agreement of the consumer and he accepted that in this event he would lose the right of withdrawal.