Terms and conditions of use

The products displayed on the Victoriae Faber website (hereinafter “the products”) are offered for sale by Seido DE Srl, registered office at Via Mattara 7/1 31050 Vedelago (Treviso), Italy, VAT: IT03739500266, email address info@victoriaefaber.com.

ARTICLE 1: SUBJECT MATTER

These general conditions of sale govern the terms of every contract of sale relating to a purchase made using the Victoriae Faber website (hereinafter “the Site”). The Site is owned by Seido DE Srl. Any purchase made through the Site shall take the form of a contract between Seido DE Srl (hereinafter “the Seller”) as seller and the purchaser in question (hereinafter “the Purchaser”), that is to say the person or body proposing to purchase one or more products through the Site, and no other person shall be party to that contract. (The Seller and the Purchaser are hereinafter together referred to as “the Parties”.)

Any notice by the Purchaser in relation to the contract of sale, including information, complaints and requests concerning the purchase and delivery of products, the cancellation of orders etc., must be sent exclusively to the Seller using the contact details published on the Site, in particular to the email address info@victoriaefaber.com.

Every purchase is subject to the general conditions of sale as displayed on the Site at the time when the contract becomes binding in accordance with article 2 below of this contract.

The Site is intended for the sole use of consumers, that is to say that it is reserved for retail sales. The right to purchase products on the Site is accordingly confined to “consumers” as defined in the legislation in force, namely “any individual acting for purposes unconnected to any business, commercial, craft or professional activity which he may carry on”. Should the Purchaser not be a “consumer” he is requested to refrain from placing orders with the Seller.

The Purchaser accepts that the confirmation of information concerning the order placed by him and the general conditions of sale contained in this contract may be sent to him by email at the address provided by the Purchaser to the Seller in the course of registration on the Site.

The Purchaser shall bear any costs necessary for connecting to the Site by the Internet (including any telephone charges) in accordance with the scale of charges applied by the service provider chosen by the Purchaser.

ARTICLE 2: FORMATION OF CONTRACTS OF SALE

The confirmation and sending of an order by the Customer (“Customer” here means any user of the www.victoriaefaber.com website who accesses the e-commerce check-out), in accordance with the instructions appearing from time to time on the web pages, shall be taken as meaning that the Customer has seen and fully accepts the general conditions of sale. The contract of sale between Seido DE Srl and the Customer shall become binding as soon as the order is accepted by Seido DE Srl.

Once the online purchase procedure has been completed, the Customer shall arrange to print or save an electronic copy of, and in any event to retain, these general conditions of sale, in accordance with the provisions concerning distance sales of Legislative Decree no. 205/2006 of 6 September 2005 as amended or replaced from time to time (hereinafter the “Consumers’ Code”).

The Customer warrants that he is purchasing the Products for his personal use and not for the purpose of trading in them; in particular the Customer undertakes not to offer the Products for sale or display or sell or otherwise market the Products on websites or by means of so-called e-commerce.

The Customer shall in no circumstances be entitled to damages or compensation in respect of any loss or liability, whether under a contract or otherwise, arising out of the non-acceptance of an order, in whole or in part.

ARTICLE 3: PROCEDURE FOR PURCHASE

The Customer may only purchase products shown in the online catalogue at the time the order is placed and displayed online at the www.victoriaefaberl.com web address, as described on the relevant web pages. The order shall be treated as validly processed as soon as a notice is received in the Customer’s electronic inbox confirming authorisation of payment of the purchase price and transport and delivery costs by the Customer’s credit card, as more particularly provided in article 5 below.

The image shown on the web page relating to a product may not be an exact representation of its specifications but may differ in colour or in size shown in the picture. Any supporting information for purchasers is understood to be given only by way of general guidance, and does not relate to the actual specifications of any individual product.

Due receipt of an order shall be confirmed by Seido DE Srl by means of an email response, sent to the email address supplied by the Customer. This confirmation message shall specify the date and time the order was received and a customer order number to be used in all future correspondence with Seido DE Srl. The message must set out all data input by the Customer, all information concerning the basic specifications of the goods sold, the price shown, payment methods, means and cost of delivery and tax payable. The Customer must check the accuracy of this information and give timely notice of any corrections, in accordance with the procedures set out in this document.

If an order is declined, Seido DE Srl shall give timely notice of this to the Customer.

ARTICLE 4: PRICES

The products are sold at the prices shown in the online product list at the time that the Customer confirms the order. Before the Customer confirms the order by clicking on the appropriate button, a web page will appear listing the prices of the items in the basket, the taxes and delivery charges. This data will then be automatically reproduced on the order form which the Customer sends to Seido DE Srl following confirmation of the order.

ARTICLE 5: ACCOUNTING DOCUMENTS AND MEANS OF DELIVERY

For every order accepted and fulfilled, Seido DE Srl shall issue a VAT receipt (or invoice, if the Customer is not a consumer and has supplied his own VAT number in the order) in respect of the items dispatched, and send it by email to the person who has placed the order, in accordance with article 14 of Presidential Decree no. 445/2000.

For the purpose of issuing the VAT receipt (and/or invoice) Seido DE Srl is entitled to rely on the information supplied by the Customer while placing the order. No variation of the receipt or invoice may be made after it has been issued.

Seido DE Srl makes use of specialist transport companies to dispatch and deliver the goods.

As soon as the package has been taken out of our warehouses by the transport company, an email confirming dispatch shall be sent to the Customer.

The cost and time of delivery will be calculated and shown after the Customer providing information in the appropriate place on the order page. In calculating delivery dates, it is necessary to exclude non-working days (Saturday, Sunday, Italian public holidays and the day before a public holiday).

If at the planned time of delivery the addressee is not at the address given, the transport company will contact him to arrange delivery. In addition, the Costumer may contact customer support at help@victoriaefaber.com to obtain information about any package that has not been delivered within the arranged time, giving the order number, name, address and town of delivery. The Customer should also contact customer support at help@victoriaefaber.com if the goods cannot be delivered because the addressee cannot be found. Not doing this, the Costumer should appreciate that, should it continue to be impossible to find the addressee or should there be repeated unsuccessful attempts at delivery, additional charges may apply.

Upon delivery of the goods by the carrier, the Customer must check that the packaging is complete and undamaged. Any damage found must immediately be reported to the carrier making the delivery, and the Customer may refuse to accept the delivery, giving the reason. The Customer must then contact Seido DE Srl at help@victoriaefaber.com and give the reasons for refusing delivery.

If the packaging has been damaged in the course of transport but delivery has nevertheless been accepted, Seido DE Srl accepts no liability for losses subsequently claimed by the Customer, given that delivery of the order was accepted in full.

The delivery times shown on the Site are given by way of indication only. No compensation may be claimed from Seido DE Srl for any loss arising from delay or from the interruption or suspension of deliveries in whole or part not attributable to any act or omission of Seido DE Srl. The same rule applies in the event of delays, interruptions or suspensions arising from causes such as work stoppages, industrial action, delays by suppliers, power cuts, suspension of transport etc.

All delivery costs are chargeable to the Customer and are clearly shown in the course of the order being placed.

ARTICLE 6: PAYMENT METHODS

The Customer may pay by PayPal, bank transfer or credit card (via PayPal). When the order is placed by the Customer, the bank in question will authorise the payment of the order price through the Customer’s credit card. The amount due for the goods supplied, in whole or in part, will in fact be debited to the Customer’s credit card only when the carrier has notified Seido DE Srl that the ordered goods have been dispatched. If the Customer decides to return the goods in accordance with Article 9 below, Seido DE Srl shall refund the amount previously debited (excluding any additional costs arising from the Customer’s choice of a method of delivery other than the cheapest standard method offered by us).

At no point during the purchase process will Seido DE Srl be in a position to know the Customer’s credit card details, as these are sent by a protected connection directly to the bank concerned, and no electronic databank of Seido DE Srl will store any such data.

Payment via bank transfer must be made within 3 working days from the order (otherwise the order will be declined) specifying in the description: order number and date, full name of the purchaser). The bank transfer must be made to:

Payee: Seido DE Srl (please note that Victoriae Faber is the website name, not the company name)

Bank: Cassa di Risparmio del Veneto, filiale Castelfranco Veneto
         Borgo Treviso 190, 31033 Castelfranco Veneto (TV) Italy

EUR € Payments:
IBAN: IT68Y0622561560100000002806
SWIFT/BIC: IBSPIT2P

USD $ payments: 
IBAN: IT12H0622561560161009362374
SWIFT/BIC: IBSPIT2P

Orders via bank transfer will be fulfilled only after receiving the amount due, please note that usually bank transfers take 2 to 3 day to be credited to the payee account, therefore bank times need to be added to usual delivery times.  

ARTICLE 7: FULFILLMENT TIMES

Normally orders are fulfilled within 24 working hours after receipt of payment, not considering delay due to the express courier. For some areas fulfilment times may arrive to 48 working hours.

Orders are processed on working days at 12:00 am Central European Time or Central European Summer Time, depending on the legal time in force in Italy.

Some products may have delivery times different than those indicated above, anyway such delivery times are clearly stated on the product webpage. In case of unavailability of a product, the Customer will be promptly informed about fulfilment times.

ARTICLE 8: ORDER CANCELLATION

The Customer can cancel the order via email or phone, provided that this has not been fulfilled yet. If the Customer wants to cancel an order that has been already fulfilled, he/she will have to take advantage of the right of return (Art. 9).

ARTICLE 9: RIGHT OF RETURN

In accordance with articles 52 and following of the Consumers’ Code (as amended by Legislative Decree no. 21 of 21 February 2014), if the Customer is a consumer (that is, an individual acting for purposes unconnected to any business, commercial, craft or professional activity which he may carry on, or who does not inform Seido DE Srl of his VAT number on the order form while making the purchase), he has the right to withdraw from the purchase contract for any reason, without the need to give an explanation and without any penalty, within 14 days of receiving the purchased product.

To exercise this right, the Customer must send Seido DE Srl explicit written notice to this effect, within 14 working days of receiving the goods: for this purpose he may use the standard withdrawal form set out at the end of this Article. This notice must be sent:

by registered letter with proof of receipt, addressed to: Seido DE Srl, via Staizza 56, 31033 - Castelfranco Veneto (TV), Italy; or

by fax, to +39 049 9368896; or

by email to orders@victoriefaber.com,

in each case, within the period of 14 days referred to above. On receiving this withdrawal notice, the customer service department of Seido DE Srl will promptly give the Customer instructions on how to return the goods. The consumer must then return the Product(s) or deliver them to the seller or a third party authorised by the seller to receive them, without undue delay and in any case within 14 days of the date on which he notified the Seller of his wish to withdraw from the contract.

The direct costs of delivery connected with the return of the Product shall be borne by the Customer.

The purchased Product must be returned in full and in its original state, with all accessories and any spare parts, in its original packaging, complete in all parts (including packing materials and any documents etc.).

The Customer may handle the Product to verify its nature, specifications and working, but is liable for any loss in value of the Product arising from any handling other than that necessary for this purpose.

If the Customer withdraws from this contract, he shall be reimbursed for all payments made to the Seller, including delivery costs (excluding any additional costs arising from the Customer’s choice of a method of delivery other than the cheapest standard method offered by Seido DE Srl). This payment shall be made as soon as the Product is redelivered, or as soon as the Customer has provided proof of re-dispatch of the Product, whichever happens first. Any such reimbursement shall be made by the same means of payment as was used for the original transaction, unless otherwise expressly agreed by the Customer; in any event the Customer must not incur any cost as a result of this reimbursement.

 If the goods are damaged in transit, Seido DE Srl shall notify the Customer of the occurrence no later than the fifth working day after receiving the goods in its warehouses, so as to allow the Customer promptly to make a formal complaint against the carrier and to obtain reimbursement for the value of the goods (if insured). In this event, the product will be made available to the Customer to enable him to obtain compensation for it, and the request for withdrawal from the contract shall be cancelled. Seido DE Srl accepts no liability for damage, loss or theft of goods returned by uninsured means of delivery; upon arrival at the warehouse, the product shall be examined to assess any loss or damage not caused in transit.

Specimen withdrawal form pursuant to Consumers’ Code article 49, subsection 1, para h)

(please complete and return this form only if you wish to withdraw from this contract)

Address for delivery

(The address of the warehouse for return of the goods will be notified by the Customer Service department of Victoriae Faber upon receipt of the application for return of the goods.)

I hereby give notice that I wish to withdraw from the contract of sale of the following goods/services:

list of goods/services

Order number

Ordered on

Name of Customer

Address of Customer

Signature of Customer

Date

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Please note that, under article 59 of the Consumers’ Code, there is no right to withdraw from the contract in the following cases:

  1.         the supply of goods which are made to measure or clearly personalised;
  2.         the supply of goods liable to rapid perishing or deterioration (for example most food and cosmetic products;
  3.         the supply of sealed goods which are not suitable for return for reasons of hygiene or reasons connected with the protection of health and which have been opened following delivery (for example, this is true of all food products) .
  4.         the supply of sealed audio or video recordings or IT software which has been opened following delivery;
  5.         the supply of digital content by non-material means, if execution of the program was started with the express agreement of the consumer and he accepted that in this event he would lose the right of withdrawal.

ARTICLE 10: WARRANTY AND COMPLAINTS

All Victoriae Faber products sold by Seido DE Srl are covered by the producer’s warranty in accordance with Legislative Decree 206 of 2005. To obtain assistance under this warranty, the Customer must keep the VAT receipt or invoice (or shipping list), which he will receive by email in electronic PDF format.

The producer’s warranty is supplied in accordance with the procedures set out in the documents enclosed in the packaging of the product. If, following intervention by Victoriae faber technical support, it is established that the defect is not covered by the producer’s warranty, the Customer shall be liable for any costs of inspection and repair charged, as well as for any costs of carriage incurred by Seido DE Srl.

Replacement in cases of DOA (Dead On Arrival: product not working at the time of delivery) is available only if expressly so provided by the producer. The times for the replacement or repair (if appropriate) of the product depend wholly on the policies of the producer.

If for whatever reason Seido DE Srl is not in a position to provide a customer with a repair or replacement for a guaranteed item, it may if it sees fit return the purchase price, taking account of the use of the item, or else replace it with a similar or superior product.

The times for the replacement or repair (if appropriate) of the product depend wholly on the policies of the producer, and Seido DE Srl shall not be liable for any loss incurred by reason of delay in repairing or replacing a product.

Whenever the terms of the guarantee provide for the replacement of a product, the item in question must be returned by the Customer in its original packaging, complete in all parts (including packing materials and any documents and supplementary material: manuals, containers etc.); to limit damage to the original packaging, we recommend inserting it in a second box; in any case you must avoid affixing labels or adhesive tape directly on the original packaging of the product.

The Customer will be supplied with a returns authorisation number for the product (RMA), which must be marked on the external of the packaging, following the instructions set out in the authorisation email. Any complaint must be addressed to:

Seido DE Srl

via Staizza 56, 31033 - Castelfranco Veneto (TV), Italy

help@victoriaefaber.com

ARTICLE 11: PRODUCTS AND THEIR USAGE

The products sold on this site, unless otherwise noted, are not approved for public use on the road, but only for sports events on the track or in closed circuits, trade shows, exhibitions.

Auto / kart / motorbike racing can be dangerous to self or others, Seido DE Srl can never be considered responsible for direct or indirect damage, accident, injury, death or whatever else occurred using the products purchased on this site.

Use of products not intended for road use may be considered an offense, punishable by fines, imprisonment or still punishable by the laws of the state in which it is used; Seido DE Srl disapproves the use of products not intended for use on the road outside of sports events, tracks, closed circuits as well as trade shows or exhibitions.

ARTICLE 12: INTELLECTUAL PROPERTY RIGHTS

The Purchaser confirms that he is aware that all content on the Site is protected by copyright and by all other provisions in force concerning intellectual property: all such rights are the exclusive property of Seido DE Srl.

The contents of the Site may not be reproduced, in whole or in part, transferred by either electronic or conventional means, altered or used for any purpose without the prior written consent of Seido DE Srl.

ARTICLE 13: PRIVACY

You are hereby informed that, in accordance with article 13 of Legislative Decree no. 196 of 30 June 2003, personal data supplied by the Customer to Seido DE Srl are processed by Seido DE Srl by automated and other means and input into the customer database. This is required for the purpose of establishing contractual relations and for subsequent use for legal, tax and management purposes. This data may also be used for statistical projections and commercial and promotional communications, subject to the right of the Customer to give notice at any time that he does not wish to receive further communications of this type.

The provision of data is optional, but if it is not provided it will be impossible to enter into a contract of sale and, therefore, to accept the order.

The Customer’s data may be forwarded, for the same purposes as those for which it was collected, to other companies in the group, to trading partners and to persons and bodies to whom the provision of services is outsourced. The data owner is Seido DE Srl, registered office at Via G.Mattara 7/1 31050 Vedelago (Treviso), Italy.

You are further informed that, in accordance with the provisions of article 7 of the Legislative Decree abovementioned, the Customer has the right, among others, to obtain:

  • confirmation of the existence of personal data concerning him;
  • the deletion, anonymising or blocking of any unlawfully processed data;
  • the updating, correction or revision of that data.

The Customer may exercise the rights referred to in article 7 by writing to: info@victoriaefaber.com.

ARTICLE 14: GOVERNING LAW AND JURISDICTION

This contract is governed by, and shall be interpreted in accordance with, Italian law, and does not incorporate the rules provided by the United Nations Convention on contracts for the international sale of goods.

All disputes, whether of a civil or criminal nature, arising from this Contract, shall be determined:

if the Customer is a consumer, by the court for the area containing his town of residence;

otherwise, by the court of Treviso.